Frequently asked questions

Usually by invitation: someone at your agency invites you from Settings → Team and you get an email with a link to activate your account. The whole process is in Account and access.

On the sign-in screen, hit Forgot your password?, type your email and follow the link we send you to set a new one of at least eight characters. You're signed straight in when you're done.

Two: an authenticator app and a code by SMS. You can have both on; if you do, you'll be asked for the app one first. Email is not a two-step verification method. You turn them on in Settings, under the Security tab.

Not from the app: the email field in Settings → Account is read-only. Write to us at info@influgest.com if you need to change it.

It's in Spanish, English and Italian, and yes, it has a dark mode, with three intensities, six colour tones and two interface styles. It's all chosen in Settings and saved on your device: every team member can see it their own way without affecting anyone else.

No. Each agency works in its own space and its data is isolated: your talent, campaigns, lists, reports and conversations are only visible to the members of your team.

Every search counts towards your account's limit. Opening the full report of a new profile may also consume a data credit; profiles you've already looked up open again at no cost. The interface always warns you before spending. See Searching in Discover.

Search starts from structured filters; AI Search starts from a description in natural language —English works best— that you can then refine with filters. Both return the same kind of results.

Profiles close to what you asked for that the search adds when there are few exact matches, or none. Direct results meet all your filters; similar ones are called out in the counter and with a label of their own.

No: that filter requires all the words to appear in the creator's bio or name, so every extra word cuts the results down sharply. Try one word and only add more if you have too many profiles. Every behaviour like this is in the filter reference.

Not every profile has one: for small or rarely analysed accounts our data provider has no analysis available. The app tells you and shows you what it does have instead of making up the rest.

With the Add button on the result card, or by selecting several and using Add to talents. From then on you manage them from your roster. It's also the mandatory first step before putting them in a list: lists only take talent from your agency, so there's no way to save a creator to a list straight from Discover.

Only the name. The brand, the dates, the budget and the creators can all be added later, once you have them. See Creating a campaign.

Through the hashtags and mentions you've defined in the brief. Tracking checks several times a day and you can also force a pass with Refresh. If a piece doesn't show up, you can add it by hand from Publications.

No: the flow has an order and not every transition is allowed. If you drop a card in a column that isn't allowed, it goes back to its place with a notice. The eleven statuses are explained in Creators and statuses.

No. If your client doesn't need to approve the selection, you can move a creator straight to Participating. Casting is a tool for when that validation is needed.

Yes. Archiving only takes it out of the active list; the campaign and all its data are still there and you can bring it back whenever you want.

An estimate, in euros, of what it would have cost to buy in advertising the visibility the content generated. It isn't money earned or a direct return. How it's calculated is in Metrics and calculations.

Because the social networks don't publish that data: only the account owner sees it in their private insights. What is public is views, and reach and impressions are estimated from them using standard industry factors. Always present them to your client as estimates.

Yes. In Settings → EMV rates you can override the rate for any network and format combination, and restore the benchmark value whenever you want. Careful: if a combination is left without a rate, those publications add zero.

It depends how you created it: a Live link always shows the current data, and a Snapshot freezes the data from the moment you generated it. See Sharing the report.

Yes: in Previously created links hit Revoke and it stops working. You can also give it an expiry date when you create it. These links are private and aren't indexed by search engines: only whoever gets the exact address can open them.

No. Agreed rates and ROI are internal agency data and never appear in a shared report. In castings, hiding the rate and the follower count is an option you control when you create them.

No. Both the campaign invitation and the portal where they upload content work through a private link; in the portal all they're asked for is to confirm the email you sent it to.

You get an automatic email as soon as they send it, and the piece moves to the To be approved status. The creator gets another notification when you approve their proposal or ask for changes.

Google and Microsoft accounts, one at a time. You connect it from Settings → Integrations, and from then on you write and receive from Emails.

In email, yes: you can attach files when sending and download whatever comes in. In Instagram direct messages, text only for now.